HEURISTICS CONSULTING
&
AUDITING
Heuristics Auditing & Consulting was founded with a mission: to guide the cruise industry toward sustainable growth and exceptional quality standards. Our consulting services are driven by a commitment to creating destinations that not only meet today’s standards but also anticipate tomorrow’s needs. Our team brings together deep knowledge in maritime, tourism, and environmental planning, making us uniquely equipped to guide cruise destinations in balancing economic growth with ecological responsibility.
ABOUT
To get Game-Changing results, start focusing on
Game-Changing thoughts
Welcome! I’m Capt. Ilias Stefanatos, and I specialize in transforming cruise destinations through sustainable development and quality-driven consulting. With a background in both hospitality and maritime operations, I’ve dedicated my career to creating destinations that captivate guests while respecting our environment.
From port development to HSEQ (Health, Safety, Environment, and Quality) auditing, I’m committed to guiding destinations toward growth that’s responsible, resilient, and future-ready. My approach is hands-on and strategic, working alongside stakeholders to ensure that every project not only meets regulatory standards but also sets new benchmarks for guest experience and sustainability.
If you're looking to elevate your destination, enhance quality, and champion sustainable practices, let’s connect and create lasting impact together.
Core Values:
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Integrity: We hold ourselves to the highest standards of transparency and accountability, ensuring honest and direct communication at every step.
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Innovation: Our solutions incorporate the latest sustainability practices, from green infrastructure to efficient resource management.
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Collaboration: We work closely with our clients to understand and achieve their unique goals, fostering partnerships built on mutual respect and shared objectives.
SERVICES
Tailor made solutions for the Maritime and Hospitality Industries
I have the knowledge and experience to meet and exceed your expectations, and offer a variety of services customized to fit your specific needs. Learn more about the improvements I can help you achieve and contact me today.
Cruise Port and destination Development
A Comprehensive and Holistic Approach for the Development of Ports and Cruise Destinations
In today’s competitive market, destinations must not only attract but also retain cruise traffic by creating memorable, environmentally-conscious experiences. Our development approach includes in-depth environmental assessments, sustainable design recommendations, and strategies for visitor management. We prioritize green practices, from renewable energy integration to waste reduction measures, to ensure destinations flourish without compromising the natural beauty that draws visitors in the first place.
We will prepare a preliminary proposal which will consist of the following elements:
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Promotion of long-term cruise ship arrivals
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Providing port and destination representation for cruise matters
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Development and implementation of a long-term strategy as a marquee destination
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Development of Operational Procedures
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Development of Security Procedures
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Advisory on safety and environmental impact
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Creating the Destination Experience and the "Look" that will Attract the ships
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Training of staff to meet the expectations of hosting cruise visitors
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Provide monitoring and control services to ensure that a high level of service is maintained
HSEQ IMPLEMENTATION AND AUDITING
Expert Guidance on Health, Safety, Environment and Quality Systems
No matter what health, safety, environment or quality (HSEQ) challenges you face, whether one time only advice or a full range of services, we are ready to work with you to assess your needs, evaluate options and develop solutions.
A HSEQ audit is a proactive approach to ensure your safety management system is effective and complying with national regulations. Workplace auditing can cover a wide range of assessments designed to identify strengths and opportunities for improvement. HCA can carry out detailed health, safety, environment and quality audits on all aspects of your HSEQ Management System with the aim of improvement, analysis for compliance, system efficiency and performance and suggest recommendations for how non-conformances can be resolved.
HOSPITALITY QUALITY ASSURANCE
A holistic approach to quality service
Quality in the tourism and hospitality industry involves consistent delivery of products and guest services according to expected standards. Delivering quality service is one of the major challenges as it is an essential condition for success in the emerging, keenly competitive, global hospitality markets.
With HCA, you gain experience, expertise and our unique program design that can be developed to help you reach your specific goals. We know hospitality and have been doing it for more than 20 years. Our hospitality solutions will help you achieve a customer experience that not only increases revenue but customer loyalty as well.
Do you need help making important decisions? Contact me today and let me put you back on track.
REFERENCES
Maritime services
Lloyd's Register Quality Assurance
ISO 14001
Maritime
Hospitality Auditing
Hospitality Management
Security advisor
Sanitation and Hygiene protocols
Certified Trainer for adults
Global Sustainable Tourism Council
Safety and Quality Management Systems
Food Safety Management System
Occupational Health & Safety and Fire Safety
